Cancellation and refund policy

Current standard cancellation policy for new checkouts (version 2).

Patient cancellation before review: Refund of the paid medication amount.

Visit expires without contact: Refund of the full paid amount.

The clinician declined you: Refund of the paid medication amount.

Patient cancellation after review starts: Refund of the paid medication amount.

Patient declines a callback visit: Refund of the paid medication amount.

These standard outcomes apply before pharmacy placement and remain subject to the order's confirmed payment and fulfillment records. After placement, contact support for review.

Existing purchases retain their recorded governing terms. Renewals, partial approvals, billing disputes, platform errors, and other exceptions require their own order-specific review. This summary does not limit applicable rights.

Contact support to request cancellation or refund review. The team must confirm the refund decision and payment status.